Returns & Exchanges
At Velotric, we want you to ride with confidence and offer a 14-day return window for all e-bikes in like-new condition. If your new ride isn't the perfect fit, we are here to help you navigate the return or exchange process quickly and efficiently.
Initiate Your Request
Contact our support team or use our online portal to submit a return request with your order number and reason for return.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with detailed shipping instructions.
Pack Your Bike
Carefully repack the e-bike in its original manufacturer packaging, ensuring all components, chargers, and manuals are included to avoid restocking fees.
Ship and Refund
Affix the provided shipping label and drop off the package; once inspected at our warehouse, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing